Returns & Exchange Policy

We want you to love the fit and feel of your Sarmadi order. Since our pieces are made to order in small batches, we do not offer cash refunds—but we're happy to help you get the right size, color, or variant through our exchange process below.

Exchange Window

Exchanges are accepted within 14 days of delivery.

Condition Requirements

To qualify for an exchange, items must be:

  • Unworn and unwashed
  • Free from stains, perfume, or odors of any kind
  • Returned with original tags attached

Items that don't meet these conditions may be declined for exchange or returned to you at your own expense.

What Can Be Exchanged

Items may be exchanged for a different size, color, or variant of the same product, subject to availability.

How to Request an Exchange

  1. Email us at info@sarmadiusa.com with your order number, the item you'd like to exchange, and the size/color you need.
  2. We'll confirm availability and send you a Return Authorization with our mailing address.
  3. Ship the item back to us, at your own cost and carrier of choice, within 7 days of receiving your Return Authorization. Returns cannot be dropped off in person at pickup locations, including school pickup sites — all returns must be mailed to the address provided.
  4. Once availability is confirmed, a replacement shipping fee applies based on order size: $8.99 for one item, $10.99 for two items, $12.99 for three or more items. This fee is only collected once we're ready to ship your replacement — not before.
  5. Once we receive and inspect your item, we'll ship your replacement directly to the address on file using standard shipping.

If Your Size/Color Is Unavailable

If the size or color you need is out of stock, we'll either notify you as soon as it's restocked or issue store credit for future use—whichever you prefer.

Exchange Limit

Each item is eligible for one exchange only. Once an item has been exchanged, it is not eligible for a further return or exchange.

Defects or Errors on Our Part

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery for a free correction. No fee, no condition restrictions, and no exchange limit applies.

Please note: fabric colors may appear slightly different in photos due to screen settings and lighting conditions. If you have questions about the color before purchasing, feel free to contact us.

Questions?

Reach out anytime at info@sarmadiusa.com. We're happy to help.