Returns & Exchange Policy

We want you to love the fit and feel of your Sarmadi order. Since our pieces are made to order in small batches, we do not offer cash refunds—but we're happy to help you get the right size, color, or variant through our exchange process below.

Exchange Window

Exchanges are accepted within 14 days of delivery.

Condition Requirements

To qualify for an exchange, items must be:

  • Unworn and unwashed
  • Free from stains, perfume, or odors of any kind
  • Returned with original tags attached

Items that don't meet these conditions may be declined for exchange or returned to you at your own expense.

What Can Be Exchanged

Items may be exchanged for a different size, color, or variant of the same product, subject to availability.

How to Request an Exchange

  1. Email us at info@sarmadiusa.com with your order number, the item you'd like to exchange, and the size/color you need.
  2. We'll email you a prepaid return shipping label. A flat $11.99 exchange fee applies (collected at the time of your request). This covers both your return shipment and your replacement shipment.
  3. Print the label, pack the item securely, and drop it off at any USPS location—no need to visit a counter.
  4. Once we receive and inspect your item, we'll ship your replacement directly to the address on file using standard shipping.

If Your Size/Color Is Unavailable

If the size or color you need is out of stock, we'll either notify you as soon as it's restocked or issue store credit for future use—whichever you prefer.

Exchange Limit

One exchange per item. Additional exchange requests will be reviewed on a case-by-case basis.

Defects or Errors on Our Part

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery for a free correction. No fee, no condition restrictions, and no exchange limit applies.

Questions?

Reach out anytime at info@sarmadiusa.com. We're happy to help.